OSBORN AUTOMOTIVE IS THE BEST. It's hard for me to believe some of the stories I've read on this Yelp page. My Dad owned a Garage and a Paint and Body shop for 54 years, so I was raised in the business. I had my own shop for several years, and I personally worked on street and built race cars from bumper to bumper for most my life. As a result I am well acquainted with what's needed and NOT NEEDED regarding automotive repairs. Osborn's Automotive knows what they are doing. A case in point, my son was preparing to drive to Texas for a job in Austin. When he called to tell me he was driving to Texas, pulling a trailer, ( I live in Dallas), I told him to have his (high mileage) 1998 Toyota 4Runner checked out by a automotive shop to get a "Maintenance check list." It was an effort on my part to make sure his SUV would make the trip. He took his car to Osborn's Automotive, mainly because they're close to where he lives, and they have done quality work for him previously. This is a routine list most shops offer, and to tell the truth it is also where a dishonest shop can use scare tactics to make money from the less informed. I told my son to ask the woman at the front desk, (Jaime, as it turns out) specific questions to make sure she was giving accurate information. In the meantime I checked Osborn's out on Yelp, and because of a few bad reviews, I had my concerns. But, I also know that much of the time negative comments on any blog means nothing. However, I was a little"concerned." When my son emailed me the "maintenance" list to review, and the input Jaime gave him, I was relieved. Every item they indicated that could possibly be an issue, I knew could be a potential, if not existing problem. I know I would have repaired all of them for such a long trip, but at the time my son couldn't afford to have all of the items repaired. Scott Osborn, the owner, sat down with him and explained what priority repairs could be made that at least wouldn't leave him stranded on a desolate highway. It was a informed calculated gamble on Mr. Osborn's part. My son could barely afford to have HALF of those repairs made, so he asked that just a few of the repairs be made. Without my son's knowledge, Mr. Osborn appreciating my son's dilemma, oversaw the remaining repairs without charge. With today's economy, such a jester is way beyond the "call." In my mind knowing what I knew about his car, I felt my son's chances of getting back to Texas, were, precarious at best. But thanks to Scott and Jaime he made it home safe and sound. Osborn Automotive now has my son as a life long customer, and me as a life long fan. As a customer for any business (especially these days) I rarely write a "thank you" note for a job well done, because it is expected when we pay out our hard earned money. But getting good work, a service manager and an owner that takes a personal interest is rare. So Jaime and Scott, thank you for your help, honesty and kindness in helping my son make it home, safe and sound. We owe you big time. GB