Jaime recently relocated from Northern California to join our spectacular crew here at Osborn's Automotive. Although the interview and hiring process was restricted to phone calls and emails rest assured that in true Osborn style Jaime did in fact interview with the entire Osborn Clan; including, a thorough shake down by Oz's daughter and future son-in-law.
As with all Service Managers before her Jaime is well established in the Automotive Industry. Jaime has played the role of Service Manager for the past 8 years and had extensive training in Customer Service. Prior to "falling" into the Automotive Industry Jaime's career has always focused on providing outstanding Customer Service and overall process improvement.
As an ASE Certified Service Consultant, Jaime's goal is to establish a relationship with the customer in order to act as a bridge of communication between the customer and the technician. In her own words, "Technicians tend to speak in their own language, a jargon that most customers don't understand; I want to bridge that gap in communication in order be able to more effectively explain the problem to the customer in layman's terms."
Jaime refers to herself as a "perpetual" student and has been enrolled in one college or another for the past 15 years. With the ultimate goal being to earn her MBA she has taken an assortment of classes favoring history and social sciences. Jaime possesses a true passion for automotive repair and hopes to help spotlight the need to recruit more women to join the industry.
On the weekends you may spot Jaime driving by your house multiple times, don't worry she is not stalking you, she is most likely lost. If you would kindly:
- Point her in the right direction
- Call lost and found (Oz's Cell) or
- Just for fun point her in a completely different direction!