From several thousand auto repair shops in Southern California, Osborn's Automotive was one of only 54 auto repair facilities to earn the coveted AAA Approved Auto Repair Quality Service Award for customer satisfaction and service quality.
REDONDO BEACH, Calif. -- The Automobile Club of Southern California has announced its 2009 Quality Service Award honorees and Osborn’s Automotive was one of just 54 auto repair shops, selected from 600-plus AAA-Approved Auto Repair facilities in Southern California, to have earned the award. And, one of only 7 shops in the Los Angeles County to have earned it more than once. To receive an award, extremely stringent Auto Club standards must be met for a consecutive two-year period:
• No more than one complaint from an Auto Club member.
• A minimum 99 percent customer satisfaction rating during two consecutive surveys.
• No facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the
bi-monthly shop reviews.
“Automobiles are technologically challenging to repair and maintain,” said the AAA Approved Auto
Repair Program Manager Michael Hoshaw. “We are pleased to acknowledge the ongoing dedication and effort necessary to provide exemplary customer service to motorists. These repair shops exceeded our program’s strict requirements.”
Along with the AAA Award, Osborn's Automotive proudly announces its achievement of once again being voted as the "South Bay’s Best Auto Repair" by the readers of the "Daily Breeze" newspaper for three consecutive years.
It is the unparalleled customer service that has added to the popularity of Osborn’s Automotive and has helped them to attain the top slot for successive years, leaving behind the competition.
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About Osborn's Automotive Inc. - Osborn's Automotive has been Providing quality auto repair and value to the South Bay cities of Redondo Beach, Hermosa Beach, Torrance and the Palos Verdes Peninsula since 1988. A large supporter of local schools, sports and neighbors, you can trust Osborn's Automotive. Voted "South Bays Best" Auto Repair three years in a row.