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Improving Inspections

Improving Inspections

Fed up with faulty vehicle inspection processes, Scott Osborn hatched a new system to hold technicians accountable, which morphed into a business of its own. STANDING GUARD: Scott Osborn carefully watches over every aspect of his business, which led him on a quest to create an all-new vehicle inspection system. Photo by Korbin Bielski The data spanned several years of his shop’s work—more than 3,000 documented vehicle inspections in all. It sat, stacked tall on his desk, and Scott Osborn began by sorting the papers into piles. At this point in late 2011, Osborn looked at numbers as the lifeblood of his business. All of the answers to every problem at Osborn’s Automotive—a month-long sales slump or a dip in gross profit margin, for instance—could be traced to some metric. And Osborn religiously tracked and analyzed those numbers. It was one of the reasons his shop had nearly tripled its sales over the previous decade, and it was why he spent nearl ... read more

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Osborn’s Automotive Finds Profitable Solutions

Aggressive marketing, expanded services, and proper shop management practices prove profitable for Osborn’s Automotive Redondo Beach, Calif.—Scott “Oz” Osborn, ASE Master L1 technician and co-owner of Osborn’s Automotive, started his automotive career in 1974 at a gas station while still in high school. “I worked the graveyard shift, cleaning floors, workbenches, and restocking shelves,” he said. “And it’s been all automotive since then, including my first business around 1979, specializing in Sunbeam Tigers and anything for street racing.” Osborn said he soon learned that maintenance and repair was a far more reliable source of income and stability than the customizing and racing field. So in 1986 he bought the first of four Union 76 gas stations with service bays between Redondo Beach to Sacramento. “I ran those successfully for many years until 2002 when my wife Nancy and I bought our current location on Pacific C ... read more

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Pre-Purchase Inspection

Pre-Purchase Inspection

Excited about buying a “New Used Car”? Don’t get emotionally attached or commit to a purchase without first having a third party pre-inspection done. Regardless of the stunning exterior beauty, the fantastically low mileage or the amazing deal you may be buying a “little car of horrors”.  Remember most “New-to-you” vehicles are typically sold “As Is”, meaning you now own all that vehicle’s carefully hidden problems. No person or business is exempt from the shady business of “Used Car Sales”. While small used car lots are the worst of the bunch don’t let dealer “pre-certified cars”, CarMax or even, the nice person down the street, fool you into a costly mistake. Ideally, we (Osborn’s Automotive) are doing the pre-purchase inspection for you, but in a pinch locate a trained, qualified technician to do the inspection. Most AAA Approved Repair Facilities offer pre-purchase inspectio ... read more

It's About You, Not Your Car

It's About You, Not Your Car

It's About You, Not Your Car. Written by Jaime Sanders Scott “Oz” Osborn, recently wrote the book Making Smart Choices: A helpful guide to maintaining your vehicle. Not to inflate his ego (over-inflate, may be the more appropriate term) but Scott’s dedication and passion for people, not cars, is his true calling. This passion ultimately led to his success in this industry. I share this passion, which is what led me to Osborn’s Automotive in the first place. When Scott published his book it inspired me to finally start writing a blog that could possibly wind up being the best nighttime “bound to put you to sleep” blog available on the web. Speaking of sleeping here is a quick story that will ensure I have captured your attention. I am currently looking at buying a new car, out of need not want. The ideal car will be safe, fuel efficient, reliable and hopefully sport a bit of power.  The car I choose will have to be built to ... read more

Brakes 4 Breasts

Brakes 4 Breasts

During the Month of October, Osborn's Automotive in Redondo Beach and over 100 other Independent Auto Repair Shops across the US are raising funds for a breast cancer vaccine as part of the Brakes for Breast fundraiser.   As part of the fundraiser, the auto repair facilities are giving away FREE (quality) brake pads or shoes.  The customer simply pays the labor and any other ancillary parts necessary to complete the brake job and the shops then donate 10% of the brake job directly to Dr. Vincent Tuohy & the Cleveland Clinic Breast Cancer Vaccine Research Fund.   100% of what we donate goes directly to research!   2015 marks the fifth year for the Brakes For Breasts fundraiser.  2011 Our 1st year - 5 shops in Ohio raised $10,000  2012 Our 2nd year - 27 shops  in 17 states raised $32,848 2013 Our 3rd year - 66 independent auto repair shops in 27 states raised $66,499 2014 Our 4th year – 143 independent auto repair shops in 29 sta ... read more

Osborn’s Automotive Earns Esteemed 2014 Angie’s List Super Service Award

Osborn’s Automotive Earns Esteemed 2014 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service Osborn’s Automotive has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2014. “We’re very proud to accept this award, it’s definitely a result of hard work from the whole crew and as a team effort” – Scott Osborn “Only about 5 percent of the Automotive Service companies in the Los Angeles area have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.” Angie’s List Super Service Award 2014 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines. Service company ratings are update ... read more

Brakes for Breasts

Brakes for Breasts

Brakes for Breasts Join Osborn's in the battle against breast cancer! Take advantage of our FREE Brakes for Breasts special and receive free brake pads. Just pay for the labor and other parts. 10% of proceeds will go to The Cleveland Clinic Breast Cancer Vaccine Research Fund. Help support the development of a vaccine that would create a world free of breast cancer! Did you know? Independent Auto Repair shop across the U.S. raised a total of $66,499.29 for the Brakes for Breasts campaign in 2013. Click here to Redeem the Brakes for Breasts special

Second Time in a Row - Osborns Automotive in Redondo Beach earns the AAA Quality Service Award

From several thousand auto repair shops in Southern California, Osborn's Automotive was one of only 54 auto repair facilities to earn the coveted AAA Approved Auto Repair Quality Service Award for customer satisfaction and service quality. REDONDO BEACH, Calif. -- The Automobile Club of Southern California has announced its 2009 Quality Service Award honorees and Osborn’s Automotive was one of just 54 auto repair shops, selected from 600-plus AAA-Approved Auto Repair facilities in Southern California, to have earned the award. And, one of only 7 shops in the Los Angeles County to have earned it more than once. To receive an award, extremely stringent Auto Club standards must be met for a consecutive two-year period: • No more than one complaint from an Auto Club member. • A minimum 99 percent customer satisfaction rating during two consecutive surveys. • No facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the bi-monthly shop reviews ... read more

Osborn's Automotive Earns Esteemed 2013 Angie's List Super Service Award

Osborn's Automotive Earns Esteemed 2013 Angie's List Super Service Award

Award reflects company’s consistently high level of customer service Osborn's Automotive has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013. “Only about 5 percent of the companies Osborn's Automotive competes with in the South Bay are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.” Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines. Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality ... read more

Osborn’s Automotive in Redondo Beach Receives Coveted Industry Honor

Osborn’s Automotive in Redondo Beach Receives Coveted Industry Honor

From several thousand shops in Southern California, Osborn's Automotive was one of only 32 auto repair facilities to earn the coveted AAA Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality. REDONDO BEACH, Calif. -- Earlier this year, the Automobile Club of Southern California announced its 2007 Quality Service Award honorees. Osborn’s Automotive was one of just 32 vehicle repair shops, selected from 600-plus AAA-Approved Auto Repair facilities in Southern California, to have earned the award. To receive an award, extremely stringent Auto Club standards must be met for a consecutive two-year period: • No more than one complaint from an Auto Club member. • A minimum 99 percent customer satisfaction rating during two consecutive surveys. • No facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the bi-monthly shop reviews. AAA-Approved Auto Repair Operations Manager, Michael Hoshaw, called the w ... read more